For Current Homeowners

Your home is in good hands — long after move-in.

Resources, care guides, and direct access to the JCH service team. Everything you need to keep your home performing beautifully for years to come.

Launching Spring 2026

Submit a warranty request in 60 seconds.

Our new homeowner portal lets you submit requests with photos, track status in real time, and message your service rep directly. No more waiting on email.

Learn More
Submit a Request
934 E ESCALATION ST
CATEGORY
Plumbing
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Care & Maintenance

Take care of your home, and it'll take care of you.

SEASONAL

First-Year Care Guide

Your new home is settling in — here's what to expect month-by-month during the first year.

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SYSTEMS

HVAC & Mechanicals

Filters, settings, and seasonal checks — keep your systems running efficiently.

Read Guide
FINISHES

Wood, Stone & Cabinetry

How to clean, condition, and protect the materials that make your home shine.

Read Guide

FAQ

Common questions, answered.

What's covered under the JCH warranty?+

Your home is covered by a one-year workmanship warranty, two-year systems warranty, and ten-year structural warranty — all backed by 2-10 HBW.

How do I submit a warranty request today?+

Until the homeowner portal launches this spring, email warranty@jamesclydehomes.com with photos and your address. Our team responds within one business day.

When should I expect the 11-month walkthrough?+

About 30 days before your first anniversary in the home, our team will reach out to schedule a complete walkthrough — your last chance to address any non-emergency items under workmanship warranty.

What if it's an emergency?+

For genuine emergencies — burst pipes, no heat in winter, no power — call us directly at (208) 297-5822. We answer 24/7.